C. DSS stands for decision support systems.

 D. CPK stands for California Pizza Kitchen.

 7. Planning includes the following components except(      )

 A. analyzing the situation                         B. determining the goals

 C. deciding the actions                             D. achieving the goals

 8. Marketing mix contains the following except (      )

 A. product                                              B. distribution 

C. price                                                  D. position

 9. Which of the following is NOT one of the five components in the strategic management process? (      )

 A. Evaluation of the strategy                    B. Analysis of the environment

 C. Formulation of the strategy                  D. Implementation of the strategy

 10. The successful approach for all competitors in tourism marketing is to integrate their efforts to own a market with the following except (      )

 A. technology                                         B. investment

 C. innovation                                          D. production

 11. A well-designed job according to Hackman and Oldham should have the following dimensions except (      )

 A. Skill variety                                       B. Task identity

 C. Evaluation