63.order initialization ______ 64.retrieval technologies ______ 65.search engine ______ 66.cross sell ______ 67.direct billing ______ 68.privacy policy ______ 69.return on investment ______ 70.standard ______ 六、英译汉(本大题共5小题,每小题2分,共10分) 阅读下面的短文,然后把划线的句子翻译成汉语。 (71) Customer Relationship Management (CRM) provides your company with new ways of better understanding and serving your customer. In July 1998, when Intel began taking orders over the Internet, it also premiered a new Web-based system to deliver confidential documents to its B2B direct customers. (72) This service, known as Information Desks, along with other new Web-based information delivery services, has enabled the company and its direct, indirect and channel customers to work together more efficiently. In the following article, Intel explains how it decided a CRM system could benefit the company. In Intel's case, there were several reasons for deploying CRM, including: · With Web based information delivery, everyone can get important information at the same time no matter where they are located. |