M: Ah come on! You must have something. Anything.

　　W: Well. We do have some rooms under renovation with just a roll-a-way bed. Er… None of the normal amenities like a TV or working shower or toilet.

　　M: Ah, come on, there must be something else.

　　W: Well. Let me check my computer here. Ah!

　　M: What?

　　W: There has been a cancellation for this evening. A honeymoon suite is now available.

　　M: Great. I'll take it.

　　W: But I'll have to charge you two hundred fifty dollars for the night.

　　M: Ah, but could I get a discount for the inconvenience?

　　W: Well. The best I can give you is a ten percent discount plus a ticket for a free continental breakfast.

　　M: Hey. Isn't the breakfast free anyway?

　　W: Well, only on weekends.

　　M: I want to talk to the manager.

　　W: Wait, wait, wait Mr. Nelson. I can give you an additional 15% discount and I'll throw in a free room for the next time you visit us.

　　M: That’ll be a long time.

　　Questions 19 to 22 are based on the conversation you have just heard.

　　19. For what day did Mr. Nelson make a hotel reservation?

　　20. What made it so difficult for Mr. Nelson to get a room in a hotel?

　　21. How much discount can Mr. Nelson get?

　　22. What can be inferred from this conversation?

　　Conversation Two

　　M: Hello! You seem worried. Can I help you?

　　W: Oh, I feel so strange with my feet in the skis.

　　M: So you don’t know how to ski. Is it your first time coming here to ski?

　　W: It’s my first time seeing real white snow.

　　M: No kidding! Where are you from, young lady?

　　W: My family and I live in Singapore. We do not have snow in winter. It’s always sunny.

　　M: No wonder. I guess you must be a good swimmer, then.

　　W: You are right. Swimming is my favorite hobby. But I simply don’t know what to do with these skis.

　　M: Don’t worry. I’m sure you will learn very quickly. Now walk like me, all right? Good! Let’s go up the hill and try once, shall we? When you want to go up the slope, you should stand sideways and go up step by step, just like a crab.

　　W: Oh, that’s really funny. I’ve never walked in this way, but it’s interesting.

　　M: Let’s move to the gentle slope, shall we? It will make thing easier.

　　W: I guess I’m a little nervous.

　　M: Take it easy. Trust yourself. Now, keep leaning forward while going down. Remember, the tips mustn’t cross or you’ll fall down. If you want to stop, you should point the tips together, got it?

　　W: I see.

　　M: Now, let’s try. Okay. Go! … How do you feel? Still afraid?

　　W: No, not at all. As a matter of fact, I feel quite pleased and proud of myself, thank you. You are so very kind.