19. B) It requires him to work long hours.

　　20. D) It demands physical endurance and patience.

　　21. D) In a hotel.

　　22. B) Paying attention to every detail.

　　23. A) The pocket money British children get.

　　24. C) It often rises higher than inflation.

　　25. B) Pay for small personal things.

Section B

　　Passage 1

　　26. B) District managers

　　27. D) The important part played by district managers

　　28. B) Fifty percent of them were female

　　29. B) He was not gender sensitive

　　Passage 2

　　30. C) Ask to see the manager politely but firmly

　　31. D) You can’t tell how the person on the line is reacting

　　32. D) Stick to the point

　　Passage 3

　　33. B) Architect

　　34. A) Do some volunteer work.

　　35. C) A baby-sitter is no replacement for a mother.