4. Fifteen trays are entered on the invoice, but thereare only twelve in the case. 5.We pointed out before placing an order that prompt delivery is absolutely important. 6.This terrible delay has caused us a great loss of business. 7. We are very sorry for this delay, which you will understand was due to circumstances beyond our control. 8. We are investigating what you complained about, and will let you know the result at the conclusion of it. 9. We have received a number of complaints from several of our customers concerning the goods supplied by you. 10. On examination, we are surprised to find that the contents do not fully agree with your packing list. |