The business Master Class

　　Arrangements for participants

　　1 The event will take place over

　　2 Seminar organized by

　　3 The title of the last session will be

　　4 To use the New City Hotel car park， delegates must obtain a

　　Dr Sangalli

　　5 Dr Sangalli has advised many

　　6 The name of his consultancy is

　　7 He is the author of

　　8 In Europe， he is the best-known The Business Master Class

　　9 to become more

　　10 to establish new

　　Two outcomes of session：

　　11 design your own

　　12 take away documents containing actual

　　Part two

　　Questions 13-22

　　●You will here five different business people talking about trips they have recently been on.

　　13

　　14

　　15

　　16

　　17

　　A to supervise staff training

　　B to hold job interviews

　　C to introduce new policy

　　D to visit possible new premises

　　E to observe working practices

　　F to meet a new manager

　　G to sign a new contract

　　H to deal with a complaint

　　Task two-problem

　　●For question 18-22， match the extracts with the problem， listed A –H

　　●For each extract， choose the problem described

　　● write one letter （A-H） next to the number of the extract

　　18

　　19

　　20

　　21

　　22

　　A I forgot a document

　　B My hotel was noisy

　　C I was late for meeting.

　　D I didn‘t understand some figures.

　　E The service at my hotel was bad.

　　F I had some wrong information

　　G I didn‘t have an interpreter.

　　H I experienced computer problems.

　　PART THREE

　　Question 23-30.

　　●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins， a company which manufactures children‘s clothing.

　　23 What is said about the ownership of Jenkins？

　　A the founder has sold the company to someone else.

　　B Jenkins has merged with another company

　　C There has been no change of ownership.

　　24 What does the Human Resources manager see as the main external threat to Jenkins？

　　A Their retailers are becoming less willing to pay their prices.

　　B Consumers are buying more top-of-the-range children‘s clothes.

　　C More and more companies are producing children‘s clothes.

　　25 The Human Resources manager sees the company‘s main strength as the fact that

　　A It has several long-term contracts

　　B it makes products of high quality

　　C its distribution system is efficient

　　26 The Human Resources manager believes that Jenkins‘ main weakness at present is that

　　A the machinery is inadequate for current requirements

　　B the management style is out of line with modern demands

　　C the relation between management and workers are poor.

　　27 According to the Human Resources manager， why do many machinists choose to leave？

　　A They think that they can get better paid work elsewhere.

　　B They feel that too much is expected of them

　　C They lack confidence in the company‘ future

　　28 When working to produce a batch of clothes

　　A each team is responsible for a particular operation

　　B each member of the team produces a complete item

　　C each person carries out one part of the production process

　　29. What change has been made to range of goods？

　　A A smaller number of items is produced

　　B Each item is now made in smaller quantities.

　　C Fewer new styles are introduced each year.

　　30 What is said about the machinists？

　　A More of their work is falling below the required standard.

　　B Some of them are earning less than they used to.

　　C They have to spend longer learning to operate new machines.

　　That is the end of the Listening test. You now have ten minutes to transfer your answers