2008年5月BEC高级口试真题模拟 A: WHAT IS IMPORTANT WHEN Planning a presentation • Finding out about the audience • Researching the topic B: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service • Staff training • Customer satisfaction C: WHAT IS IMPORTANT WHEN ... • Managing a project Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: • What should be covered by the training programme • How else new staff can be helped to settle into their jobs as quickly as possible • Encouraging teamwork • Keeping to schedule A: WHAT IS IMPORTANT WHEN Planning a presentation · Finding out about the audience · Researching the topic B: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service · Staff training · Customer satisfaction C: WHAT IS IMPORTANT WHEN ... · Managing a project Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: · What should be covered by the training programme · How else new staff can be helped to settle into their jobs as quickly as possible · Encouraging teamwork · Keeping to schedule |