Zhang: Yeah. We may provide them with some school things.
Wang: You mean school things they can buy anywhere or those made to our special order?
Zhang: I think we can have them made to our order, with our name or logo on them.
Wang: All these shall benefit us in many ways.
Zhang: Yes. Obviously, they help establish a favorable corporate image.
Wang: Yes, more people in the community will come to see us as a company willing to help them.
Zhang: Yeah, and in this way our customer base shall be reinforced and expanded.
Customer Involvement
Wang: You know our management has decided to get our customers involved in our range and quality of products.
Zhang: That's a very good idea. Customers' opinions are really important to us if we want to stay ahead in the market. But how to get their opinions?
Wang: It's certainly not easy. I think we can do that through the Internet. We can invite our customers to email us their opinions about our products whenever they have any.
Zhang: But not all the customers have access to the Internet.
Wang: No, of course not. I bet we can take advantage of our helpline service.
Zhang: Yes. And we can also design a questionnaire for this purpose. And give it to our customers when they buy our products,
Wang: Good. But then, how can we make use of their opinions when we have got them?
Zhang: We can pass them on to R&D and QC. I think it's mostly their job to diversify our products and improve their quality.
Wang: Yes. I think R&D can take into consideration the feedback from the customers when they try to upgrade our products or develop new products.
Zhang: And QC can have a better idea as to how to ensure our quality or how to make it even better.
Factory Site
Wang: You know, ABC & Co. Ltd, one of our clients in the UK, is considering building a factory in Shanghai.
Zhang: Yes. I think it's a wise decision. More and more multinational corporations are coming here to invest.
Wang: They want to know where to build their factory. Have you got anything in mind?
Zhang: Well, I think they could build their factory in Pu Dong High-Tech & Development area.
Wang: Yeah. It's a very nice place, with a very friendly investment environment.
Zhang: You said it. They provide first-rate service for foreign investors. And the traffic there is really convenient.
Wang: And there are quite a lot of preferential policies for foreign investors.
Zhang: But the fee for land use is a bit too high there.
Wang: Yeah. That's about the only thing some of the foreign investors complain about.
Zhang: I hear some of the development areas around Shanghai, like those in Kunshan and Suzhou, are also good and they charge a much lower fee for land use.
Wang: So ABC & Co. Ltd could also invest in those cities.
Zhang: I think so. And what do you think the company need to know about work practices in our country?
Wang: There's quite a number of things, I think.
Zhang: Like what?
Wang: I think they should get to know if there is any restriction on the employment of the local people. |
