Phase II CARD 

    A: WHAT IS IMPORTANT WHEN

    Planning a presentation

    • Finding out about the audience 
    • Researching the topic

    B: WHAT IS IMPORTANT WHEN…? 

    Aiming to improve customer service

    • Staff training 
    • Customer satisfaction

    C: WHAT IS IMPORTANT WHEN … 

    • Managing a project 
    • Encouraging teamwork 
    • Keeping to schedule Phase III Card

    Programme for New Staff

    The manufacturing company you work for would like to introduce a full programme of training for new staff. 
    You have been asked to help prepare the programme. 
    Discuss the situation together, and decide:

    • What should be covered by the training programme 
    • How else new staff can be helped to settle into their jobs as quickly as possible