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QUESTION 3
Situation: You have been asked to write a report on the recent in-service training of some of your staff.
Task: Study the information in the Staff Training Record on the page opposite, then answer the questions below. Keep your answers very short. Figures and/or single word answers are acciptable.
1 How many staff have had a total of 10 days' training?
2 Which department received no training for 2 consecutive years?
3 Who has had more training, Tony Hart or Tony Harrison?
4 Who had one day less training than Zuber Patel?
5 Have both people in Management received training every year?
6 In which year did Rikki Helsing receive most training?
7 In 1996 how many people received only a single day's training?
8 Did Stuart Simpson miss training between 1994 and 1997?
9 Which of Stuart Simpson's colleagues in Workshop had the most training in 1997?
10 In which year did Val Booth receive more than 3 days'training?
11 How many staff have had less training than Jill Pike?
12 In Sales, who had no training in 1994?
13 To which department does the person with most training overall belong?
14 Which department has received the least training?
15 Did the Sales Department receive more training in 1995 or 1997?
16 How many employees have had less training than Paul Fox?
17 In 1995 how many employees had more than one day's training?
18 Who received the most training in 1997 and 1996?
19 For how many years did Graham Chesters receive less than 2 days' training?
20 In which year was the least training taken overall?
(20 marks)
QUESTION 3 CONTINUED
|
STAFF TRAINING RECORD （Days each year）
|
SALES
Tony Hart
Jill Pike
May Wilson
Duncan Kyle
Val Booth
WAREHOUSEMel Bailey
Graham Chesters
WORKSHOPHeidi Heimstadt
Stuart Simpson
Anna Socic
CLERICALTony Harrison
Norma Wood
Rikki Helsing
Zuber Patel
MANAGEMENTPaul Fox
Jerri Casals
TOTALS |
1998
3
0
6
5
4
3
2
4
2
2
4
3
2
6
3
4
53 |
1997
1
2
3
5
0
0
0
0
2
3
4
6
4
5
3
0
38 |
1996
1
2
3
3
1
0
0
0
1
3
0
6
6
2
1
4
33 |
1995
3
2
1
1
2
2
1
1
2
3
1
0
1
3
0
3
26 |
1994
6
4
0
3
3
0
1
2
5
0
4
5
1
5
3
2
44 |
TOTAL
14
10
13
17
10
5
4
7
12
11
13
20
14
21
10
13
194
| QUESTION 4
Situation: You are visiting Suncare Ltd. Your firm is considering placing a large order with them and your manager has asked you to check the quality of their organisation.
Task: Use the information below (which is part of your conversation with Peter Corrie, the Joint Managing Director of Suncare Ltd) and complete the Staffing Organisation Chart printed on the page opposite.
“Well, as you can see, there are two of us at the top, myself and Jane Kovak. I look after the Sales and Marketing sides, as well as Production Research. All the Staff Training, Accounts and Personnel issues are handled by Jane. There's a manager for each of the six areas – lvan Korda does Sales, and his Marketing colleague is Denise Woodley. Production Research is in the hands of Miss Tanya Lowe – we only appointed her last week.
We should have an assistant for each departmental area, but we're one short at present. Craig Loftus is in Sales and Siobhan Mckenna is in Production Research. We hope to replace Helen Sparks in Marketing early next week.
Jane and I also have a Personal Assistant each; mine is Ursula Stein, and Julie Stableford helps Jane.
Jane's three managers are Ben Schweik in Training, Carmen Velasquez in Accounts, and, let me think… oh yes, Chris Penn is the third. Their assistants are Paul Robey (for Carmen), Danielle Lefevre in Personnel, and Dan Lyons.
Both teams, Jane's and mine, have the services of two Secretarial Assistants to each team. Linda Fellows works for my team, and her sister Karen for Jane’s. They share the work with Tina Glass and Ava Merrill. Ava completes my team“
Complete the Chart. (20 marks) |
