excluded, both within and outside IT departments. Many industry experts advise employers to link
bonuses to performance wherever possible. However, employers are realising that bonuses will
only succeed if they are accompanied by other incentives such as attractive career prospects,
training, and challenging work that meets the individual's long-term ambitions.
11. According to the passage, the success of IT departments will depend on ______.
(A) their success at retaining their skilled staff
(B) the extent to which they invest in new technology
(C) their attempts to recruit staff with the necessary skills
(D) the ability of employees to keep up with the latest developments
12. The problem referred to in the second paragraph is that ______.
(A) the government needs to create thousands of new IT posts
(B) the pool of skilled IT people will get even smaller in the future
(C) company budgets for IT training have been decreasing steadily
(D) older IT professionals have no adequate training
13. What is the possible solution to the long-term problems in the IT industry?
(A) To offer top rates to attract the best specialist consultants.
(B) To expand company training programs for new and old employees.
(C) To conduct more research into the reasons for staff leaving.
(D) To ensure that permanent staff earn the same as contract staff.
14. In some businesses in the financial services sector, the IT staffing problem has led to _____.
(A) additional benefits for skilled staff after a specified period of time
(B) more employees seeking alternative employment in the public sector
(C) the loss of customers to rival organizations
(D) more flexible conditions of work for their staff
15. Employers accept that IT professionals are more likely to stay in their present post if they
______.
(A) are set more realistic performance targets
(B) have a good working relationship with staff in other departments
(C) are provided with opportunities for professional development
(D) receive a remuneration package at top market rates