M :I left 20 pages here to copy ,here’s the receipt

　　W : I’ m sorry ,sir ,but we are a little behind ,could you come back in a few minutes ?

　　Q: what does the woman mean ?

　　12

　　W: I hope you are not to put out with me for the delay ,I had to stop for the Fred’s home to pick up a book on my way here

　　M : well , that’s not a big deal ,but you might at least phone if you know you will keep someone waiting

　　Q : what do we learn about the women ?

　　13

　　W : Mark is the best candidate for chairman of the student’s union , isn’t he ?

　　M :well ,that guy won’t be able to win the election unless he got the majority vote from women students ,and I am not sure about it ?

　　Q :what does the man mean ?

　　14

　　M : sorry to have kept you waiting ,Madam , I’ve located your luggage, it was left behind in Paris and won’t arrive until later this evening

　　W : oh ,I can’t believe this ,have it been to delivered to my hotel then ,I guess

　　Q :what happened to the woman’s luggage ?